Home Care Heroes welcomes feedback, including complaints. We believe people have a right to speak up as it helps us to see what works, what doesn't and where we can make improvements in our products and services.
We believe our staff are the best people to assist you. If you want information about our services or you are unsure about something, we encourage you to contact us by email at firstname.lastname@example.org or through our Contact Us page. If we can't help you, we will try to refer you to someone who can.
Our policies and procedures are accessible to all stakeholders at anytime on our website.
If you have a concern about your current NDIS supports or services, it is important that you talk to us about it. This can help us improve the quality of services we provide, so your complaint can help other people too. If you need more information about the NDIS Quality and Safeguards Commission, please find the link below:
Home Care Heroes has the knowledge and skills to implement reporting processes on incidents of alleged or known discrimination, abuse, neglect or exploitation and know how to notify the relevant external authorities. If you or the person you care for has experienced any of the above, please contact us immediately on 02 8310 7531.
Please contact us as soon as you notice personal abuse or any other type of misbehaviour. Heroes must contact Home Care Heroes management as the first point contact, before notifying the authorities.